Olive & Orchard Terms & Conditions
Welcome to Olive & Orchard Hair & Beauty. By booking an appointment or using our services, you agree to the following Terms & Conditions. Please read them carefully.
1. Appointments & Cancellations
We recommend booking in advance to secure your preferred date and time.
A deposit may be required to secure your appointment. Deposits are non-refundable but can be transferred if you reschedule at least 48 hours before your appointment.
Cancellations made within 24 hours of the appointment or no-shows will result in a full charge for the booked service at the salons discretion.
Late arrivals may result in a shortened appointment or rescheduling at the salon’s discretion.
When arriving to the salon for a massage and facial treatments, please ensure to arrive at least 15 minutes prior to the treatment time, to complete a consultation card.
2. Services & Treatments
Our team strives to provide the highest level of service and professionalism. If you have any concerns about your treatment, please notify your stylist or therapist immediately during your appointment.
We cannot guarantee the longevity of results, as they depend on hair/skin type, home care, and lifestyle factors.
Our team cannot take liability if a client goes against therapists advice. Example: Length of nails and certain designs.
For certain treatments, a patch test may be required at least 48 hours before the appointment. Failure to complete the patch test may result in cancellation without a refund of your deposit.
3. Refund & Complaint Policy
Refunds are not available unless an issue is raised at the time of your appointment. Clients must inform their stylist or therapist before leaving the salon if they are unsatisfied.
Complaints received via email or phone after the appointment will not be eligible for a refund. However, we may offer an amendment service at our discretion.
If an amendment is required, it must be booked within 7 days of the original appointment.
4. Health & Safety
Clients must inform staff of any medical conditions, allergies, or sensitivities before treatments.
The salon is not liable for any adverse reactions if the client has withheld medical information.
Children under the age of 16 must be accompanied by a parent or guardian.
We do not offer any chemical services to children under 16.
5. Personal Belongings & Liability
We advise clients to keep personal belongings with them at all times. Olive & Orchard is not responsible for lost or damaged personal items.
The salon reserves the right to refuse service to anyone displaying inappropriate or disruptive behavior.
6. Gift Vouchers & Promotions
Gift vouchers must be used before the expiry date stated and cannot be refunded or exchanged for cash.
Promotions and discounts cannot be combined unless otherwise stated.
7. Privacy Policy
Client details are confidential and will not be shared with third parties.
By booking an appointment, you agree to receive appointment confirmations and occasional promotional messages. You can opt out at any time.
8. Terms
Olive & Orchard reserves the right to amend these terms at any time. Updates will be posted on our website.